Abhay Adhikari is a digital engagement specialist for arts and culture organisations.
Hi Abhay, could you tell us a little bit about you and your work around digital and social media?
I
am a digital engagement specialist. Basically, I help people and
organisations create the appropriate voice and context for using social
media to run campaigns, identify collaborators, find new audiences
and create new forms of interaction via arts projects. I have worked on
a handful of ACE funded commissions, with Channel 4 and British Council
Arts.
How effective are arts and culture organisations at using social media to communicate with audiences?
From
a theatre performance to an exhibition, arts and culture organisations
are brilliant at telling stories, and some are using social platforms to
do it, and to great effect. The Metropolitan Museum of Art's Connections project
is a fascinating example of taking standard audience engagement – in
this case people being able to see the artworks and artefacts in the
museum – and enhancing that level of communication by making it social
and interactive online.
What could organisations be doing better?
One
of the common drawbacks with an organisation's social media use is that
the definition of the audience is often limited to the same old
demographics, in the sense that a theatre will often only reach out to
audiences interested in theatre.
On top of that, social engagement
is limited to consuming information (you click a link on Twitter or
watch a video on YouTube) – the fundamental problem is that engagement
ceases when the action stops. The onus of continuing engagement lies
with the organisation to keep that conversation going, but it can often
be a very expensive and resource heavy approach. Just think how many of
your followers you'd need to follow up on each time they clicked on one
of your listings.
What we need to do is create the context for
audiences to examine their relationship with the message or product by
participating in a truly collaborative and improvised activity. The Exquisite Forest
is a fantastic example of this because regardless of technical or
aesthetic ability, everyone can take part and shape the direction of
this project without fear of judgement.
But it's important to
remember that the answer doesn't always have to be new technology. Just
think about internet memes – using minimal resources you can broadcast
to the whole world, across various backgrounds and ages. Memes show that
genuine engagement isn't about technology but about the ability to
deconstruct ideas and make them more inclusive.
Does social media offer arts organisations more than just a communications tool – how else can social media be used to their advantage?
A
lot of arts organisations use social media to communicate – you deliver
a message (marketing, sales, listings, articles), it gets shared and
you maybe interact with those who answer. What a lot of arts
professionals don't realise is that social media can be used for a lot
more – it's also a really valuable problem solving resource, and the
next big step for organisations is using social media to co-create. For a
fundamentally creative industry, that's quite profound.
Most
culture professionals are accustomed to bringing new systems and
processes in outside sectors, experts and so on. Social media gives them
unprecedented access to a community of experts who they can actively
engage with to co-create new ideas and find solutions to genuine
problems. With a constant squeeze on the sector, social media can also
be used to share resources – that includes knowledge, skills and even
physical assets.
What are the inherent problems for arts organisations around social media?
Most
of the problems are to do with the negative perceptions of social
media, which are often based on stories in mainstream media that
highlight spectacular failures online.
Some might be reluctant to
engage with social media and social platforms because they're considered
to be conducive to dumbing down content, and this often creates
tensions between senior management and employees working to implement
new digital ideas and projects.
At an individual level, it's about
a fear of being inundated by information, the loss of control over
one's privacy and the blurring of boundaries between a person's
professional and personal lives, all of which may have negative
outcomes.
You'll be delivering two digital seminars in October for members of the Culture Professionals Network – can you tell us a bit more about what those two seminars are about?
The
seminars are based on my experiences of problem solving and developing
digital strategies for arts practitioners and organisations over the
past eight years. Most workshops on digital engagement broadly fall into
two categories: those that excite people about the possibilities of
going online and those that instruct people on how to carry out basic
operational tasks. So while you might know how to get things done, you
don't necessarily know what to do.
There's nothing more stressful
than trying to communicate your ideas, thoughts and what you want to do –
without context – into a box on the screen with a mere 140 characters
at your disposal.
The October seminars take a more pragmatic
approach to digital engagement. The starting point for these sessions
isn't technology but ideas. And we'll take a reflective approach to
learn how to share and talk about ideas online with the intention of
getting things done by involving others. The seminars aren't about
telling people how to do their jobs online, it's about helping them
bridge the divide between the physical and digital, on their own terms.
What practical skills can arts professionals expect to learn from these?
The
focus of the seminars is on creating a sustainable online presence and
digital engagement strategy. The sessions will help arts practitioners
define a unique voice, context and identity that they can apply to
create a profile on any social media website that suits their individual
and organisational needs.
Very often arts professionals have to
manage more than one project at a time. So the seminars will introduce
strategies to create multiple digital identities. They will also
introduce essential skills such as curating and moderating digital
content while running a campaign.
Participants will also be able
to start conversations with others online and in the process learn how
to build communities and get access to the right people. And finally,
we'll also look at a range of free websites and tools that can be used
to implement, manage and measure the effectiveness of their campaigns
online.
Your seminars promote the idea of a 'Working
Socially' – what do you mean by that and how does it translate to and
arts organisation or museum?
Working Socially is about
creating a reflective approach to using social media to focus on all
three strands of engagement I mentioned – sharing, listening and
co-creation. For arts organisations and museums this means no longer
looking at social media as a marketing tool. It's about creating a
culture that encourages all practitioners to create a digital identity
not only to share knowledge but communicate their passion, commitment
and enthusiasm for the arts. Through this they can developed a shared
responsibility to create sustainable, relevant and meaningful
engagement.
Can you give us any examples of venues or museums you've worked with before? What were the outcomes?
I
developed and implemented a digital campaign strategy to promote a
3-day classical music festival hosted by an independent record label.
The festival has been running for several years and was keen to attract
younger audience. The online engagement helped us achieve 69,000 unique
impressions on Twitter within a short space of time. This had real
impact on physical attendance.
There was also a substantial year
on year increase across new demographics – younger college students and
families from the host city as well as the neighbouring region. We also
developed a voluntary hyperlocal micro-blogging team that live-reported
the event, providing authentic and high quality commentary. The
increased visibility and higher turnout had a lasting impact on the
festival organisation. I will talk about this example and various other
case studies in-depth during the seminar.